Terms of service

Terms of Service

Effective Date: 6/5/2025

Welcome to book-dubai.com. By accessing or using our website, services, or making a booking through our platform, you agree to be bound by the following Terms of Service. Please read them carefully.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Book-Dubai.com

Book-Dubai.com is an online booking platform offering travel-related services including attraction tickets, tours, experiences, airport transfers, and related services within Dubai, Abu Dhabi, and other parts of the UAE.

We act as a booking facilitator between customers and third-party service providers.

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old

  • You have the legal authority to enter into binding agreements

  • All information provided by you is accurate and complete

3. Bookings & Confirmations

  • All bookings are subject to availability and confirmation.

  • Once payment is successfully completed, you will receive a booking confirmation via email or WhatsApp.

  • Some tickets and services are open-dated, while others are valid for specific dates. Validity details are clearly mentioned on the product page and confirmation voucher.

  • It is your responsibility to review booking details before completing the purchase.

4. Pricing & Payments

  • All prices are displayed in the selected currency and include applicable taxes unless stated otherwise.

  • Prices may change without prior notice, but confirmed bookings will not be affected.

  • Full payment is required at the time of booking.

  • We reserve the right to cancel any booking if payment is incomplete, fraudulent, or disputed.

5. Cancellation, Refunds & Amendments

  • Cancellation and refund policies vary by product and service provider.

  • The applicable policy is clearly mentioned on each product page.

  • Non-refundable tickets or services are not eligible for refunds under any circumstances.

  • Refunds, if applicable, are processed to the original payment method and may take 7–14 business days.

  • No refunds will be issued for no-shows, late arrivals, or unused services.

6. Changes by Service Providers

  • Attractions, tour operators, or transport providers may modify schedules, timings, routes, or inclusions due to weather, operational reasons, safety concerns, or government regulations.

  • Book-Dubai.com is not responsible for such changes but will assist customers where possible.

7. Use of Tickets & Services

  • Tickets are valid only for the person(s) named in the booking.

  • Resale, duplication, or misuse of tickets is strictly prohibited.

  • You must carry a valid ID and booking confirmation when using the service.

  • Some attractions may have age, height, health, or dress code restrictions.

8. User Responsibilities

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Provide false or misleading information

  • Attempt to disrupt or damage the website or its systems

  • Copy, reproduce, or misuse any website content without permission

9. Intellectual Property

All content on book-dubai.com, including text, images, logos, designs, and software, is the property of Book-Dubai.com or its licensors and is protected by intellectual property laws.

Unauthorized use is strictly prohibited.

10. Limitation of Liability

  • Book-Dubai.com is not liable for personal injury, loss, damage, delay, or inconvenience caused by third-party service providers.

  • Our liability, if any, is limited to the total amount paid for the specific booking.

  • We do not guarantee uninterrupted or error-free access to the website.

11. Third-Party Services

Some services are provided by independent third parties. Their terms, rules, and policies apply in addition to these Terms of Service. Book-Dubai.com is not responsible for their acts or omissions.

12. Force Majeure

We are not responsible for failure or delays caused by events beyond our control, including but not limited to natural disasters, government actions, strikes, pandemics, or technical failures.

13. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

14. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

15. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes means you accept the updated terms.

16. Contact Information

For questions, support, or concerns, please contact us:

Email: support@book-dubai.com
Website: www.book-dubai.com
WhatsApp: +971 58 534 7564